Frequently Asked Questions

Orders are processed within 2–4 business days of purchase. Once dispatched, you will receive a shipping confirmation email with your tracking information.

From the time of purchase, please allow 15–20 business days for your order to arrive. This includes order processing (2–4 business days) and international shipping.

Please note that delivery times may vary due to customs clearance or local postal conditions.

Yes. Free shipping is available on all orders of $150 USD or more. Shipping fees for orders below this threshold will be calculated at checkout.

We currently ship to the following countries:

North America — United States, Canada
Europe — Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

If your country is not listed, please contact us at the.situ.official@gmail.com before placing your order.

We begin processing orders promptly. If you need to make a change or cancellation, please contact us at the.situ.official@gmail.com as soon as possible. We will do our best to accommodate requests made before the order has been dispatched.

We accept returns within 7 days of delivery, provided the item is unworn, unused, and in its original packaging with tags attached.

Customers in the European Union are entitled to a 14-day return window under applicable consumer protection law.

For full details, please visit our Return & Refund Policy page.

To start a return, contact us at the.situ.official@gmail.com with your order number and reason for return. Items sent back without prior approval will not be accepted.

Please inspect your order upon arrival and contact us immediately at the.situ.official@gmail.com if you receive a defective, damaged, or incorrect item. We will resolve the issue as quickly as possible.

Yes. All stones and minerals used in SITU jewelry are natural. Each stone is unique — minor variations in color, texture, and pattern are inherent to natural minerals and are part of what makes each piece unrepeatable.

Where the product description specifies sterling silver, the metal components are made with 925 sterling silver. Please refer to the individual product page for material details.

To find your size, measure the circumference of your wrist with a soft tape measure or a strip of paper, then add 1–1.5 cm for a comfortable fit.

Available sizes are listed on each product page. If you are between sizes, we recommend sizing up.

We recommend keeping all SITU pieces away from prolonged water exposure — including showering, swimming, and washing hands. Water and humidity can affect both the metal components and the natural stones over time. Please refer to our Jewelry Care page for full guidance.

Each order includes a care card and a silver polishing cloth. For detailed guidance on daily care, storage, and the SITU wearing ritual, please visit our Jewelry Care page.

Gently buff the silver elements of your piece in a single direction using the polishing cloth included with your order. This will remove surface oxidation and restore the silver's natural shine. Avoid applying pressure to stones or pearls when polishing.

Each mineral carries its own geological history and symbolic resonance. Our Mineral Guide explores the meaning, origin, and energy of the stones used across our four collections — Bedrock, Wilderness, Tide, and Nebula.

Each SITU collection is rooted in a distinct state of being:

Bedrock — groundedness and inner stability · Wilderness — untamed freedom and instinct · Tide — stillness within movement · Nebula — depth, mystery, and cosmic perspective

The minerals in each collection are chosen to reflect and support these qualities.

You can reach us at the.situ.official@gmail.com. We aim to respond to all enquiries within 1–2 business days.

Please don't hesitate to reach out directly at the.situ.official@gmail.com — we're happy to help with any question not covered above.