SITU · Customer Care
Order Tracking
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your parcel's journey.
Please allow 1–3 business days for your tracking information to become active after your order has been shipped.
Can't Find Your Email?
If you haven't received a shipping confirmation, we suggest checking the following:
Your spam or junk mail folder · The email address used at checkout · Whether your order has been fully processed — please allow 1–3 business days for dispatch after your purchase.
Need Further Assistance?
If you have any questions about your order or are unable to locate your tracking information, please don't hesitate to reach out. We aim to respond within 1–2 business days.
Contact us at the.situ.official@gmail.com with your order number and we will be happy to help.